Refund policy
Made Especially for You
Every piece is made to order or custom crafted exclusively for you. As a result, all made-to-order and custom pieces are final sale.
Returns & Refunds
We do not accept returns, refunds, or exchanges for:
- Made-to-order jewelry
- Custom designed pieces
- Personalized or engraved items
- Rings ordered in the incorrect size provided by the customer
We encourage you to review all order details carefully before confirming your purchase. If you're unsure about sizing, gemstones, or design options, we'll gladly guide you through the process before production begins.
Changes & Cancellations
Production begins only after you have approved the final design.
Once production has begun, deposits and payments become non-refundable, including if the order is later cancelled.
If you wish to make changes before approving your final CAD renderings, we'll do our best to accommodate them. Please note that additional revisions beyond those included in your design process may incur additional fees.
Production Timeline
Most made-to-order and custom pieces are completed within 6–10 weeks following receipt of your deposit and final design approval.
Occasionally, timelines may vary due to gemstone sourcing, casting, or supplier availability. If this happens, we'll keep you informed throughout the process.
Ring Sizing
We recommend confirming your ring size before production begins.
One complimentary resize is included within 60 days of delivery for eligible rings. Certain designs including eternity bands and specific settings may have resizing limitations, which will be discussed with you before your order is placed.
Shipping
All completed pieces are shipped fully insured with tracking.
Upon receiving your jewelry, we recommend having it independently appraised and adding it to your personal insurance policy.
Warranty & Aftercare
Every piece is created to be worn and enjoyed for years to come.
Your custom jewelry is covered by our Two-Year Limited Warranty, which includes annual:
- Professional cleaning
- Polishing
- Prong inspection and tightening
- Replacement of small accent stones
- Replating for plated jewelry
The warranty does not cover accidental damage, misuse, loss, theft, modifications performed by another jeweler, or replacement of center or feature stones over 0.5 carat.
Maintenance services remain available after the warranty period at our standard service rates.
Questions?
We'd love to hear from you. Email us at info@itorookon.com and we'll be happy to guide you through every step of the process.